Privacy Policy ong66 – Personal Data Protection for Malaysia Users

1. Introduction

Ong66 ("we", "Platform" or "ong66") is an online betting platform operator that operates in ong66.vin. We take the protection of users' personal data seriously. This Privacy Policy is designed to ensure you clearly understand what information we collect, why it is needed, how it is used, and your rights as a user.

Privacy is more than a legal obligation for ong66 — it is part of the trust we build together with the Malaysian player community. We believe you have the right to know who holds your data, what is done with it, and how you can control it. This policy is designed to answer all those questions in a clear and straightforward way.

This policy applies to all users who access the ong66 platform via the website, Android and iOS mobile apps, and any other digital services operated under the ong66 brand.

2. Information Collected

Ong66 collects various types of information depending on how you interact with our platform. The following table outlines the data types, purposes, and legal basis for each collection:

Ong66 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, political views, or religious beliefs unless specifically required by applicable law.

3. How Data Is Used

Personal data collected by ong66 is used for the following purposes:

• Account Management — processing registrations, verifying identities, and managing user accounts securely.
• Transaction Processing — processing deposits, withdrawals, and all other financial transactions on the ong66 platform efficiently and accurately.
• Security & Fraud Prevention — detecting and preventing suspicious activity, multi-account usage, and any form of platform abuse.
• Legal Compliance — fulfilling KYC (Know Your Customer), AML (Anti-Money Laundering), and reporting obligations to the relevant authorities.
• Service Improvement — analysing usage patterns to improve products, user interface, and the overall ong66 platform experience.
• Service Communications — sending important notifications related to accounts, security, terms changes, and platform updates.
• Targeted Marketing — sending relevant promotional offers and bonuses to users who have given their consent to receive marketing communications.
• Responsible Gaming — monitoring betting patterns to identify users who may require responsible gambling support.

Ong66 will not use your data for any purpose other than those stated above without obtaining your consent beforehand.

4. Disclosure to Third Parties

Ong66 may share users' personal data with selected third parties under the following circumstances:

• Payment Service Providers — such as FPX processors, DuitNow, digital wallets, and financial institutions that process transactions on behalf of ong66. These providers are bound by strict confidentiality agreements.
• Game Software Providers — game provider partners who need to receive basic user information for the purposes of game fairness and dispute resolution.
• Regulatory Authorities — when required by law, court order, or a valid request from the relevant government authority.
• Technology Service Providers — including cloud computing, analytics, and cybersecurity services that help ong66 operate the platform safely and efficiently.
• Fraud Investigators — third-party agencies assisting ong66 in investigating cases of fraud, money laundering, or other illegal activities when required.

5. Cookies & Tracking Technologies

The ong66 platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The types of cookies we use are as follows:

• Essential Cookies — required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collecting information on how users interact with the ong66 platform to help us identify technical issues and improve performance.
• Functional Cookies — storing user preferences such as language selection and display settings to deliver a more personalised experience.
• Analytics Cookies — collecting aggregated data on platform traffic and usage patterns for ong66's internal analytics purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the ong66 platform. For more information on managing cookies, please refer to your web browser's help section.

6. Data Security

Ong66 implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Transit Encryption — all communications between users' devices and ong66 servers use TLS 1.3 protocol with 256-bit encryption.
• Storage Encryption — sensitive information such as passwords and financial details is stored in encrypted form using the latest hashing algorithms.
• Multi-Layer Access Control — access to systems storing user data is restricted based on staff roles and the principle of least privilege.
• 24/7 Security Monitoring — automated monitoring systems detect and alert on any suspicious activity in real time.
• Regular Penetration Testing — ong66 conducts regular security audits by independent third-party experts to identify and address vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA) — available and recommended for all user accounts as an additional layer of protection.

7. Data Retention Period

Ong66 retains users' personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Generally:

• Active Account Data — retained throughout the active account period and for a defined period following account closure.
• Financial Transaction Records — retained for a minimum of 7 years in accordance with Malaysia's financial and AML legal requirements.
• Security Logs — retained for 2 years for the purpose of investigating security incidents and fraud.
• Marketing Data — retained until you withdraw your consent to receive marketing communications from ong66.
• KYC Data — retained in accordance with prescribed compliance requirements, typically 5 years after the termination of the business relationship.

When data is no longer required, ong66 will securely delete or anonymise it using procedures that ensure the data cannot be recovered.

8. User Rights

As a user of the ong66 platform, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the ong66 Privacy Officer by email at [email protected] or via the ong66 platform's Live Chat. We will verify your identity before processing any request related to your personal data.

9. Cross-Border Data Transfers

As a digitally operated platform, ong66 user data may be processed or stored on servers located outside Malaysia. In such cases, ong66 ensures that any cross-border data transfer is carried out with adequate safeguards, including:

• Data processing agreements with internationally recognised standard protection clauses.
• Transfers only to countries or regions with an equivalent or higher level of data protection.
• Use of approved transfer mechanisms such as Standard Contractual Clauses (SCC) where applicable.

Ong66 maintains full control over user data regardless of physical processing location, and ensures all infrastructure partners comply with the security standards set by ong66.

10. Children's Privacy

The ong66 platform is exclusively for users aged 18 and above. ong66 does not intentionally collect any personal data from individuals under the age of 18. If we discover that a child's personal data has been inadvertently collected, we will promptly delete that data and close the account in question.

Parents or guardians who suspect their child has registered on the ong66 platform are urged to contact our support team immediately so that appropriate action can be taken.

11. Third-Party Website Links

The ong66 platform may contain links to third-party websites or services operated by parties separate from ong66. This Privacy Policy applies only to the ong66 platform and does not cover the privacy practices of those third-party websites or services.

Ong66 is not responsible for the content or privacy practices of third-party websites. We encourage you to independently read the privacy policy of each website you visit.

12. Privacy Policy Amendments

Ong66 reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform enhancements. Users will be notified of any material amendments through:

• Notification within the account of users logged in to the ong66 platform.
• Email notification sent to the address registered on the account.
• Update the "Updated" date at the top of this page.

Continued use of the ong66 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with any amendment, please contact us to close your account before the amendment takes effect.

13. Contact the Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ong66 handles your personal data, please contact our Privacy Officer through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat 24/7: Accessible directly from the ong66 platform — the fastest way for immediate enquiries.
• FAQ: Visit FAQ page for frequently asked questions about privacy and account security.

The ong66 privacy team operates during office hours and will respond to email enquiries within 3 working days. For urgent account security issues, please use Live Chat for immediate assistance.