Terms and Conditions ong66 — A Guide to Using Malaysia's Betting Platform

1. Interpretation & Definitions

In these Terms and Conditions, the following words and phrases carry the meanings as stated:

• "ong66" or "Platform" — refers to the ong66.vin website along with all mobile applications and digital products operated under the ong66 brand.
• "User" or "You" — refers to any individual who accesses, registers for, or uses ong66's services.
• "Account" — refers to a user profile lawfully registered on the ong66 platform.
• "Balance" — refers to the total funds available in a user's ong66 account at any given time.
• "Bet" — refers to any wager placed by a user through the ong66 platform, including sports betting, Live Casino, Slot Games, and esports.
• "Bonus" — refers to any credits, free cash, free spins, or other incentives offered by ong66 to users.
• "KYC" (Know Your Customer) — refers to the user identity verification process required by ong66 to meet compliance obligations.

2. Eligibility & Registration

Use of the ong66 platform is restricted to individuals who meet the following requirements:

• Be at least 18 years on the date of registration.
• Not residing in a jurisdiction where online gambling is absolutely prohibited by local law.
• Registering with accurate, current, and complete personal information — including full name, identification number, date of birth, and a valid email address.
• Not listed on any voluntary self-exclusion register by any regulatory authority.

Ong66 reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension until verification is complete. Registering with false information is a serious violation that may result in account closure without any refund.

3. User Account

Each user is only permitted to hold one (1) active account at ong66. Holding more than one account — whether directly or through a third party — is prohibited and may result in the closure of all associated accounts and forfeiture of balances.

You are solely responsible for:

• The confidentiality of your account password and login credentials.
• All activities carried out through your account, whether by yourself or by any other party using your login credentials.
• Updating your account's personal information whenever any changes occur.

Ong66 is not liable for any losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials. If you suspect your account has been accessed without authorization, please contact the ong66 support team immediately via 24/7 live chat.

4. Deposits & Payments

Ong66 supports a variety of safe and trusted deposit methods for the convenience of Malaysia users. All deposits are processed through payment channels protected by 256-bit SSL encryption.

• The minimum deposit amount is RM 10 for most payment methods.
• Deposits via DuitNow QR, FPX, Touch 'n Go eWallet, GrabPay, and Boost are typically credited to your account within a few seconds to 5 minutes.
• Ong66 does not charge any processing fees for deposits; however, payment service providers may apply their own charges in accordance with their policies.
• Deposited funds may only be used for wagering on the ong66 platform and may not be transferred to other users.
• Ong66 reserves the right to decline or delay any deposit suspected of being linked to fraudulent activity or money laundering.

All deposits must be made from a financial account registered under the same ong66 user's name. Deposits from third parties will not be accepted and will be returned after deduction of applicable processing fees.

5. Fund Withdrawal

Withdrawal of funds from your ong66 account is subject to the following conditions:

• The user must have completed the KYC verification before the first withdrawal request is approved.
• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals are processed within 15 minutes to 1 hour during standard operating hours (8:00 AM – 12:00 AM).
• Withdrawals submitted outside of operating hours will be processed at the start of the next business day.
• Withdrawals must be made to a bank account or digital wallet registered under the same user's name — withdrawals to third-party accounts are not permitted.
• Ong66 reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits, as part of its compliance procedures.

If there are outstanding wagering requirements related to a bonus you have received, your withdrawal may be held until those requirements are fully met. Users can check the status of their wagering requirements at any time under the "My Account" section on the ong66 platform.

6. Bonuses & Promotions

Ong66 offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms that will be stated on the respective promotions page. The general terms applicable to all ong66 bonuses are as follows:

• Each bonus may only be claimed one-time only per user, per household, and per device, unless otherwise stated.
• The welcome bonus is available exclusively to new users who have just registered and made their first deposit.
• Wagering requirement (rollover requirement) must be met before bonus funds can be converted into withdrawable cash.
• Ong66 reserves the right to cancel any bonus suspected of being obtained through illegitimate means, including the opening of multiple accounts.
• Promotions not claimed within the specified period will expire automatically.
• Ong66 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, subject to management's discretion.

7. Betting Rules

All bets placed on the ong66 platform are subject to the following rules:

• Confirmed bets cannot be cancelled or modified by the user, except in cases where ong66 offers a "Cash Out" option for specific markets.
• Ong66 reserves the right to void or revise betting outcomes in the event of a technical error, incorrectly displayed odds, or circumstances beyond its control such as prolonged match suspension.
• Bets placed on events that concluded before the bet was validly accepted by the ong66 system will be voided and funds returned.
• Ong66 reserves the right to impose maximum betting limits on specific accounts based on a user's wagering activity, without being required to provide a reason.
• Any attempt to exploit technical vulnerabilities on the platform for the purpose of gaining unauthorised advantages is prohibited.

In the event of a dispute regarding betting outcomes, ong66's final decision is binding. ong66 will review each complaint based on available evidence and provide a response within a reasonable timeframe through official support channels.

8. Casino Games

Casino games on the ong66 platform — including Live Casino, slot games, poker, and table games — are powered by software from licensed providers that have been independently audited to ensure fairness and genuine randomness.

• The Return to Player (RTP) percentage for each slot game can be viewed on the respective game information page.
• Ong66's live casino features real dealers operating in a controlled, live-monitored environment.
• Internet connection interruptions during live casino games are the user's responsibility. ong66 will settle any affected bets in accordance with the rules set by the respective game provider.
• Minimum and maximum betting limits for each live casino table are clearly displayed before a player joins the table.

9. Prohibited Activities

User strictly prohibited from engaging in the following activities on the ong66 platform:

• The use of bots, automation software, scripts, or any unauthorised tools to access or interact with the platform.
• Any form of fraud, including the use of false identity information or another person's identity without authorisation.
• Money laundering or any suspicious financial activity conducted through the ong66 platform.
• Manipulation or interference with ong66's systems, servers, or networks.
• Collusion between players in casino or poker games to gain an unfair advantage.
• Disclosing account information to third parties or allowing others to use your account.
• Any attempt to exploit technical bugs or system vulnerabilities for personal gain.

Ong66 employs a high-technology monitoring system to detect suspicious activity in real time. Any violation of the above rules will result in immediate action, including account suspension or closure, forfeiture of balances, and, where necessary, reporting to the relevant authorities.

10. Account Closure

Users may close their ong66 account at any time by contacting our customer support team via live chat. Prior to closure, any valid balance and eligible funds will be returned to the user upon completion of the review process.

Ong66 reserves the right to close or suspend a user's account without prior notice in the following circumstances:

• Violation of any term within this document.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to comply with KYC verification requests within the specified timeframe.
• An account that has been inactive for more than 12 consecutive months.

In cases of closure due to a breach of terms, ong66 reserves the right to withhold part or all of the account balance until the internal investigation is complete. ong66's decision regarding account closure is final, subject to an appeals process that may be submitted via email to our compliance team.

11. Limitation of Liability

Ong66 is not liable for any loss or damage arising from:

• Service disruptions arising from scheduled system maintenance or unforeseen circumstances.
• Betting outcomes that do not favour the user in games that are fair and compliant with industry standards.
• Unauthorised access to a user account resulting from the user's own negligence.
• Indirect, consequential, or punitive losses arising from the use of the ong66 platform.

Ong66 strives to ensure the platform operates without interruption at all times. However, in the event of unavoidable technical disruptions, ong66 will notify users as soon as possible and take the necessary steps to restore the service.

12. Amendment of Terms

Ong66 reserves the right to amend, update, or replace these Terms and Conditions at any time based on business requirements, legal changes, or platform improvements. Material changes will be communicated via:

• Notifications in the account of users logged in to the ong66 platform.
• An email notification to the address registered to the user's account.
• An update to this Terms and Conditions page with a new effective date.

Continued use of the ong66 platform after the effective date of any amendment is considered acceptance of the updated terms. If you do not agree with any amendment, you have the right to close your account before the amendment's effective date.

13. Responsible Gaming

Ong66 is fully committed to responsible gaming practices. We believe that betting should remain a form of enjoyable entertainment, not a source of financial stress or personal problems.

• Users may set daily, weekly, or monthly deposit limits through their account settings.
• A voluntary self-exclusion option is available for users who feel they need a break from wagering.
• Ong66 provides information and support resources for users experiencing gambling-related problems.

For more information on ong66's responsible gaming tools and policies, please visit the Responsible Gaming us.

14. Contact Us

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, the ong66 team is ready to assist you through the following channels:

• Live Chat 24/7 — The fastest way to get immediate assistance. Accessible directly from the ong66 platform.
• Support Email — [email protected] (response within 24 hours on business days).
• FAQ — Visit FAQ page for answers to frequently asked questions.

The ong66 support team operates 24 hours a day, 7 days a week, and is ready to assist with enquiries in both Bahasa Malaysia and English.